Job description

A full-time MICE employee's daily tasks include a wide range of duties in order to provide clients with high-quality service.

Some key tasks and situations they handle include:

Providing sales and client services:

• Taking ownership of the sales process, following up with MICE clients, and addressing their queries and concerns
• Cross-selling and promoting various destinations and products offered by the travel agenc
• Preparing proposals, and quotes, and coordinating with product and sales teams
• Advising clients on suitable products and services based on their requirements
• Building relationships with existing clients and addressing any complaints

Operations, bookings, and reservations support:

• Assisting with monitoring service providers to ensure the delivery of high-quality services
• Conducting site inspections of hotels, restaurants, and other venues
• Coordinating booking requests with the operations team for various services
• Updating the department database and providing regular work-in-progress reports to the manager or chief operations officer

General admin tasks:

• Assisting with bookings for special services, such as transportation and accommodation
• Conducting online research as directed by the team
• Assisting with the preparation of contracts and invoices
• Providing administrative support and ensuring smooth departmental functioning

Continuously wanting to improve your working environment and yourself:

• Contributing to the enhancement of MICE products and services by providing feedback and client comments to the product department
• Attending regular training courses to stay updated on product knowledge and procedures
• Sharing information and insights with colleagues to keep them informed
• Now that you have an understanding of what it means to be a MICE specialist, let's check what you'll need to become one.