Job Description:

As L1 Technical Support, you will have the responsibility to handle Calls from the Customer [Voice/Email] on technical issues & provide support to clients over the mail, phone, by referring KB for workaround / resolution and provide necessary information/observations/logs & all required support to L2/L3 team to diagnose a reported/escalated problem.

• Basic Knowledge on SQL Queries.

• Multi OS experience Windows, Unix.

• Multitasking capabilities which includes Ticket handling & Follow-ups

Additional Details

• Engineering Graduate with 6 Months to 2-year experience as a L1 technical support engineer, including front-line contact with customers via phone and e-mail.

• Provide technical support to enterprise clients related to technical and operational aspects of the products, including troubleshooting, ticketing system updates, support case acknowledgements, provisioning activities, etc

• Support Customers over the phone/email by answering their product questions and offering technical assistance.

• Experience on working with remote support groups, international support groups, and 24x7 support operations.

• The position is shift based covering 24/7 as part of a rotation [Monthly] which encompasses nights and weekend working.

• Should have experience in Client Interaction.

• Good communication and ability to work independently.

• Good technical capability with strong planning and follow up Skills, Monitoring and regular status updates to management.