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Senior AWS Connect Engineer/Developer
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Senior AWS Connect Engineer/Developer 3
Applications
3
Applications
Woodlawn, United States
Hybrid
Contract
Full-Time
Senior: 7 to 10 years
$ 120K - $ 130K (Per Year)
Posted on Jun 25 2024
About the Job
Skills
Amazon Web Services (AWS)
Amazon Connect
Statistical Analysis
Machine Learning
Python Programming
Data Visualization
Predictive Modeling
Big Data
Position Description:
- Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes.
- Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications.
- Support and enhance existing processes based on new requirements or upgrades.
- Facilitate requirements gathering, review and document requirements.
- Design and develop solutions within the ServiceNow environment.
Skills Requirements:
FOUNDATION FOR SUCCESS (Basic Qualifications)
- Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field
- 7 years of experience working with large enterprise framework
- 7 years of hands-on experience working with AWS Cloud platform
- 3 years of hands-on experience working with Amazon Connect
- 3 years of experience using Node.js, Python or Java for development
- 3 years of experience in designing call routing & messaging
- Excellent interpersonal and communication skills
- Must be able to obtain and maintain a Public Trust.
FACTORS TO HELP YOU SHINE (Required Skills)
These skills will help you succeed in this position:
- Knowledge or experience with CCaaS with Artificial Intelligence (AI) strategies and solutions.
- Knowledge and experience with integrating Pega workflows with CCaaS.
- Knowledge and experience with building reports and dashboards preferably with Tableau.
- Solid AWS Cloud and AWS Connect Developer experience.
- Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat.
- Experience with process flow documentation creation.
- Strong verbal and written communication skills.
HOW TO STAND OUT FROM THE CROWD (Desired Skills)
Showcase your knowledge of modern development through the following experience or skills:
- Adept at working independently, but also in a team environment.
- Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment.
- Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems.
- Prior Federal government experience.
- Self-starter, highly motivated individual who adapts to a dynamic work environment.
- Strong attention to detail with an ability to operate effectively across multiple priorities.
Education:
- Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field with 7+ years of experience
- Must be able to obtain and maintain a Public Trust. Contract requirement.
About the company
Established in 1999, NetVision Resources, Inc. (NVR) is a trusted provider of comprehensive IT Services, Staffing and Managed Solutions to diverse clients across various domains. Core Services With a strong built reputation as a pioneer Solutions Provider committed to deliver top-notch quality services, NVR offers a gamut of services across diverse domains, categories, skill sets with varying leng ...Show More
Established in 1999, NetVision Resources, Inc. (NVR) is a trusted provider of comprehensive IT Services, Staffing and Managed Solutions to diverse clients across various domains. Core Services With a strong built reputation as a pioneer Solutions Provider committed to deliver top-notch quality services, NVR offers a gamut of services across diverse domains, categories, skill sets with varying length of assignments, that include but not just limited to: IT Consulting & Services - Information Security - Workforce Solution - Managed Solutions - Content Management - Mobile Application Development - IT Staff Augmentation (Temp/Permanent Staffing, Payrolling) - Recruitment Process Outsourcing - Application Design & Development - Project/Program Management - Business Intelligence. Geographic Coverage and Capability Headquartered in Chantilly, VA with a branch office at Baltimore, Maryland, NVR serves over 30+ clients worldwide including Fortune 500 companies, large corporate giants, small business enterprises, Commercial, State and Federal Agencies with its highly qualified technical and management team. Awards and Certifications For extensive experience and top performance in multiple verticals of IT Solutions, Managed Services and Staffing Solutions, NVR has consistently been recognized, which add great testament for the capability. NVR is a Small Disadvantaged Business with the following quality Certifications: CMMI SVC&DEV Level 3ISO 9001:2015ISO 20000-1:2018ISO 27001: 2013Certified Minority Business Enterprise by NMSDC ...Show Less
Industry
Information Technology & ...
Company Size
51-200 Employees
Headquarter
Chantilly, Virginia