Greetings from Netsach - A Cyber Security Company.

Job Summary

This position is of Technical Content Writer for Telecom products. Enterprise Access Points, Home Mesh Routers, Unlicensed Band Radios, 5G Fixed Wireless Access CPEs, 5G Small Cells, IP/MPLS Routers, Enterprise & Campus Switches, and EMS/NMS. We believe in delivering the very best product experiences for our customers, and in providing state of the art, user-centric content that complements diverse range of networking products and IT solutions.

Required Experience

The Technical Writer shall have relevant background in developing User Manual, Release Notes, Installation & Troubleshooting Manuals in one to more of telecom product domains for 2 years or more.

Job Title: Technical Content Writer L4

Exp: 8+yrs

Location: Bangalore

Job Type: 6months Contract/CTH

Interested candidates can please share your updated resumes at emily@netsach.co.in

Key Responsibilities

1. Research, outline, write, and edit content, working closely with various departments to understand project requirements
2. Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation
3. Develop comprehensive documentation that meets organizational standards
4. Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content
5. Write user-friendly content that meets the needs of target audience, turning insights into language for user success
6. Develop and maintain detailed database of reference materials, including research, usability tests, and design specifications
7. Evaluate current content and develop innovative methods for improvement
8. Drive a unified content strategy, content development best practices, and delivery and feedback mechanisms in the team.
9. Identify the significantly complex information needs of target audiences, develop appropriate content plans, and manage the execution of those plans.
10. Create high-quality technical content for complex product and solution deployment needs.
11. Contribute towards strategies for enhancing content quality, usability, and next-gen content offerings.
12. Ready to operate the products to have first-hand information on what should be captured in the manuals.

Qualification

Required                                                                                                                       

1. Excellent Technical Writing Skills
2. Proficiency in writing GUI & CLI documentation
3. Experience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content
4. Proven ability to quickly learn and understand complex subject matter
5. Experience in writing documentation and procedure manuals for various audiences
6. Good understanding of networking domain    
7. Aptitude & drive to learn new products, technology & tools
8. Familiar with Adobe FrameMaker or similar authoring tools
9. Excellent oral and written communication skills and strong interpersonal skills