Skill set required:

Between 4 to 10 years of experience supporting OpenText VIM including development and maintenance of customizations. Exposure to remote administration services, or cloud operations environment. 

Technical skills:

·      You are very good and have an expertise in Open Text VIM with both ECC and S4 HANA.

·      You are very good at ABAP Programming (Certification preferred).

• VIM implementation, testing and troubleshooting/support - preferably VIM version 16.3 + (version 7.5 at a minimum).
• Experience with custom development/ extensions in VIM.
• Experience with PO, Non-PO and downpayment processes in VIM.
• Experience in SAP VIM workflows and troubleshooting.
• Experience and configuration knowledge in VIM - Invoice Capture Center (ICC/BCC), IC4S, Open Text Archive Server, Validation Client, and Enterprise scan tool.
• You are good to have knowledge on Document Pipeline
• You are good to have knowledge on VIM SAP FIORI Apps
• Good knowledge of FI process - AP and MM processes

·      Very good communication / presentation / verbal and written communication skills.

You are great at

·      Install, configure, maintain, and monitor one or more OpenText (OT) products/solutions in any Cloud, Customer premises especially on OpenText VIM product.

·      Troubleshoot and find resolutions/workarounds to incidents.

·      Develop and test fixes for problems arising on top of customizations to OT products.

·      Very good HANA, MS SQL, Oracle DB skills are required.

·      Research and fix problems in configuration mainly at Application Level. Problems can be related to availability, performance, or capacity.

·      Work on performance tuning is good.

·      Performing deployments and applying product patches. Perform minor Upgrades, Migrations.

·      Work in shifts: Morning, Regular, Afternoon and Night on rotation basis.

·      Quick resolutions of production issues or Quick work arounds are mandatory for production issues.

·      Interacting with multiple customers and onsite counterparts.

·      Ready to take the complete technical responsibilities for multiple customers.

·      Understand the complete Business use case dedicated to each customer which involves multiple integrations.