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Customer Relationship Management Specialist
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Customer Relationship Management Specialist11
Applications
11
Applications
About the Job
Skills
Customer Relationship Manager Responsibilities:
· Building and maintaining profitable relationships with key customers.
· Overseeing the relationship with customers handled by your team.
· Resolving customer complaints quickly and efficiently.
· Keeping customers updated on the latest products in order to increase sales.
· Meeting with managers in the organization to plan strategically.
· Expanding the customer base by up selling and cross-selling.
· Understanding key customer individual needs and addressing these.
· Conducting business reviews using CRM programs.
· Knowing your competition and strategizing accordingly.
Customer Relationship Manager Requirements:
· A bachelor’s degree in administration or a related field.
· A minimum of 3 years’ experience.
· Excellent interpersonal and communication skills.
· Proficient in all Microsoft applications.
· Superior product knowledge.
· A team player with leadership skills.
· Maintain a positive attitude focused on customer satisfaction.
About the company
Industry
E-Learning Providers
Company Size
201-500 Employees
Headquarter
Noida
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