·        Identifying hardware and software solutions.

·        Troubleshooting technical issues.

·        Diagnosing and repairing faults.

·        Resolving network issues.

·        Installing and configuring hardware and software.

·        Speaking to customers to quickly get to the root of their problem.

·        Providing timely and accurate customer feedback.

·        Talking customers through a series of actions to resolve a problem.

·        Following up with clients to ensure the problem is resolved.

·        Replacing or repairing the necessary parts.

·        Supporting the roll-out of new applications.

·        Providing support in the form of procedural documentation.

·        Managing multiple cases at one time.

·        Testing and evaluating new technologies.

·        Conducting electrical safety checks on equipment