Customer Care Executive (OBCC)

Job description

Candidate should have an experience in inbound calls or any other banking related experience in call center.

Candidate should speak languages Malayalam, Hindi, English.

• Handle a large volume of inbound and outbound calls in a timely manner
• Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary
• Identify customer needs, research issues, resolve complaints, and provide solutions
• Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
• Recommend improvements for systems and processes to boost organizational efficiently.

Ability to commute/relocate:

Ulsoor, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

Bachelor's degree or equivalent High school diploma, -related education or certification is a plus. (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)
• Any added language (Preferred)