Seeking a Dynamic Business Development Manager to spearhead Our Healthcare Revolution!

Role Overview:

As our Business Development Manager, you'll be the cornerstone of our patient care team. You'll wield your analytical prowess and exceptional English communication skills to manage stakeholders, clients, and a dedicated clinical team. Your responsibility will be to ensure high-quality service delivery while fostering robust client relationships.

Responsibilities:

• Client-Centric Service Excellence: Collaborate closely with medical professionals to assign patient care according to established protocols, ensuring exceptional service delivery.
• Stakeholder communication: Manage and supervise stakeholders, medical professionals, and clients and provide exceptional service, meet business volumes, and work towards achieving predetermined targets.
• Empathetic Leadership: Provide outstanding supportive environment for medical professionals, fostering services to the patients with empathy.
• Client Management: Manage client relationships efficiently that results in client retention and provide issue resolutions to the medical professionals effectively.
• Service levels: Maintain high quality patient care, and promptly resolve complaints.
• 24x7 Complaint Resolution: Prioritize and resolve complaints round the clock to maintain service quality and client satisfaction.

Requirements:

• Any Bachelor's degree
• 4-6 years of relevant work experience in international voice process/International sales or similar roles
• Strong Communication: Excellent English communication and articulation skills are essential. American accent is preferred, but not a must, to engage with stakeholders effectively.
• Operational Enhancement: Implement strategies to enhance client satisfaction, service delivery, and overall operational efficiency.
• Quality Improvement: Contribute to developing and executing quality improvement initiatives, showcasing a proven track record of task accountability.
• Willing to perform night shift from our office premises at Elippode, Trivandrum.

Benefits of Joining:

Join Ecorgy Solutions for an unparalleled exposure to the US Healthcare BPO sector, offering an international portfolio upgrade and an environment that values your growth.

Interested in discussing compensation and benefits? Call us at 90611.61927

To apply, send your resume to careers@neogencare.net

Call/Whatsapp : 90611 61927