Role: Engineer- Training & Application

Role Definition

Engineer- Training & Application is one who is responsible for providing technical support and guidance to customers, as well as assisting and training employees on technical front and acting as a technical backbone of the company.

Responsibility Deliverable

1.      Technical/ Support

2.      Product Management

3.      Coordination

Tasks & Activities

Technical/Application Support

·        Support Customers, dealers, and internal teams for any technical queries

·        Making of Application based video/sheets and share with customer on regular basis.

·        Understanding customer’s requirements and technical specification.

Product Management and demonstrations

·        Keep updated with competitive data.

·        Conducting product demonstrations and training sessions for customers to showcase the features and functionality of NDT products.

·        Conducting impressive product demonstrations in Expos and Exhibitions.

·        Verification of ATPL’s Manufacturing Products as per International Standards.

Technical Trainings

·        Provide technical support and assistance to customers regarding the installation, configuration and troubleshooting of NDT products and systems.

·        Understanding customer requirements and providing technical expertise during pre-sales and post sales stages.

·        Provide technical training to new joined and existing employees on NDT techniques and use of equipment.

Coordination

·        Coordinate with other teams whenever required.

·        Assist TL in weekly, monthly, quarterly, yearly reviews and presentations.