Responsibilities

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the companyAsk questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the databaseTake and process orders in an accurate manner
• Handle grievances to preserve the company’s reputationGo the “extra mile” to meet sales quota and facilitate future salesKeep records of calls and sales and note useful information

Requirements and skills

• Proven experience as telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of EnglishExcellent communication and interpersonal skillsCool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaintsHigh school diploma; BSc/BA will be a plus