Company Overview

MyPipeline Software is a leading provider of an all-in-one Sales & Marketing Platform, designed to help business owners succeed. With a team of 11-50 employees, we offer innovative solutions to streamline sales processes, automate marketing campaigns, and drive revenue growth. Our headquarters is located in Bangalore, and we are proud to be a part of the thriving software development industry.

Job Overview

We are seeking a highly motivated individual to join our team as a Customer Support. The ideal candidate should have excellent communication skills, be customer-oriented, and have a strong desire to help resolve customer issues. This is a full-time position based in Bangalore, Karnataka, India. As a Customer Support, you will be responsible for providing exceptional customer service, answering customer inquiries, and troubleshooting technical issues.

Qualifications and Skills

• Excellent verbal and written communication skills
• Strong problem-solving skills and the ability to think analytically
• Customer-oriented mindset with a passion for delivering exceptional service
• Ability to multitask and prioritize tasks in a fast-paced environment
• Attention to detail and accuracy in documenting customer interactions
• Basic knowledge of software applications and troubleshooting techniques
• Ability to work well independently as well as in a team

Roles and Responsibilities

• Respond to customer inquiries and provide timely and accurate solutions
• Assist customers with setting up their accounts and navigating through our platform
• Troubleshoot technical issues and provide step-by-step instructions
• Escalate complex issues to the appropriate team members for resolution
• Document and maintain accurate records of customer interactions and transactions
• Identify and suggest process improvements to enhance customer satisfaction
• Collaborate with cross-functional teams to ensure customer needs are met