Company Overview

At GetePay, we are at the forefront of digital payment solutions, enabling businesses to manage transactions and operations seamlessly. With over 1.5 million merchants across India, we empower businesses through our integrated platform offering streamlined, secure, and efficient commerce solutions. Headquartered in Jaipur, Rajasthan, and serving the Financial Services sector, our mission is to transform digital payments industry-wide. Visit us at www.getepay.in for more insights.

Job Overview

We are seeking a committed and experienced Relationship Manager to join our team in Mumbai or Gurgaon. As a mid-level professional, you will play a crucial role in maintaining and fostering strong relationships with our merchant partners. This full-time role requires experience in the fintech and banking sectors, particularly in field sales, to drive business growth and customer satisfaction across our digital platforms.

Qualifications and Skills

• Proven experience in Field Sales, with a strong understanding of fintech and banking products.
• Demonstrated ability to effectively utilize Salesforce for managing customer relationships and sales activities.
• Exceptional negotiation skills, with the ability to influence and establish terms beneficial to both parties.
• Strategic planning expertise to develop and implement actionable strategies for business expansion.
• Superior communication skills, allowing seamless interaction with stakeholders and team members.
• Proficient in onboarding merchants, ensuring smooth transition and integration with our digital solutions.
• Adaptability and willingness to embrace new challenges in an evolving fintech landscape.
• Empathetic approach to understanding and meeting clients' needs, fostering long-term partnerships.

Roles and Responsibilities

• Develop and nurture long-term relationships with key merchants, ensuring their satisfaction and loyalty.
• Identify and onboard new business opportunities, expanding our merchant network across designated regions.
• Collaborate with cross-functional teams to ensure service delivery meets client expectations and company standards.
• Conduct market research and analysis to identify trends, informing strategy and product service improvements.
• Coordinate with clients to address concerns, questions, and feedback, facilitating swift resolution of issues.
• Maintain accurate client records in Salesforce, tracking interactions and follow-ups to enhance customer experience.
• Prepare and deliver reports on account performance, providing insights and recommendations to management.
• Represent GetePay at events and meetings, promoting our solutions and securing new partnerships.