JOB DESCRIPTION – Customer Support Executive

Company: Futuretek Commerce Pvt. Ltd.

Brand Name: GetePay

Company URL: GetePay

About Organisation-

Futuretek Commerce LLP (Getepay) was founded in August 2016 to provide solutions to various Industries through innovative and cost-effective solutions. In October 2020 Futuretek Commerce LLP was converted to Futuretek Commerce Pvt Ltd. Getepay is a Merchant Service Platform which enables the merchant to manage different aspects of its business and also collect payments from its customers. Getepay has been thus providing innovative and user-friendly easy-to-use digital platform to be used by different categories of merchants especially small and medium size merchants (SMEs/MSMEs). Getepay payment platform provides both online and offline payment options to the merchants available through web, mobile and UPI QR. Getepay has on-boarded more than 1 Million merchants on its platform web and Mobile app in partnership with more than 50 + banks. Getepay Payment Aggregation platform allows the merchants to collect payments from their customers from multiple payment options, be it credit card, debit card, Net banking, UPI, IMPS and/or other payment modes. When you join Getepay, you join a culture of purpose and belonging – where your growth is priority, your identity is incorporated, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere.

Position: Customer Support Executive

Location: Murlipura, Jaipur

Job Type: Permanent, WFO

Job Responsibility:

• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products in order to increase sales.
• Meeting with managers in the organization to plan strategically.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Conducting business reviews using CRM programs.
• Knowing your competition and strategizing accordingly.

Customer Relationship Manager Requirements:

• A bachelor’s degree in administration or a related field.
• A minimum of 3 years’ experience.
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Superior product knowledge.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.
• Good Communication
• Good Excel skill
• Working with Fintech/ Payment Gateway Organization or finance related projects will be added advantage.

Preferred Skill:

Education Qualification:

Any Graduate