Job Overview

We are looking for a Customer Support Executive to join our team at Akshar School Solutions Private Limited. As a Customer Support Executive, you will be responsible for providing excellent customer service and support to our clients. This role requires strong communication skills, problem-solving abilities, and a friendly demeanor.

Qualifications and Skills

• Bachelor's degree in any field
• 1-3 years of experience in customer support or a related role
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and attention to detail
• Empathy and a friendly demeanor
• Ability to multitask and prioritize tasks effectively
• Strong computer skills and familiarity with customer support software
• Ability to work well in a team and collaborate with others
• Flexibility to work in shifts, including weekends and holidays
• Knowledge of school supplies or the education industry is a plus

Roles and Responsibilities

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner
• Providing accurate information about our products, services, and policies to customers
• Assisting customers in placing orders, tracking shipments, and resolving any issues or complaints
• Maintaining a high level of customer satisfaction by ensuring excellent service delivery
• Collaborating with other teams to address customer concerns and improve overall customer experience
• Identifying and escalating priority issues to the appropriate department for resolution
• Keeping accurate records of customer interactions and transactions
• Updating customer information in the company database
• Staying up-to-date with product knowledge and company policies to provide accurate information to customers
• Achieving key performance indicators (KPIs) and targets related to customer support