Job Overview

We are seeking a proactive and motivated Tele Caller for the MWS Research Centre in Tirunelveli. This full-time position is perfect for a fresher with 0 to 1 year of work experience. As a Tele Caller, you will have the opportunity to enhance your communication skills while playing a crucial role in customer outreach and relationship management.

Qualifications and Skills

• Excellent communication skills (Mandatory skill) are essential to effectively interact with customers and convey information clearly.
• Customer service (Mandatory skill) is crucial to handle queries and provide solutions in a friendly and professional manner.
• Attention to detail (Mandatory skill) is important for accurately recording customer interactions and ensuring data integrity.
• Active listening is required to understand customer needs and respond appropriately to build trust and rapport.
• Time management is necessary to handle multiple calls efficiently and meet set targets or deadlines.
• Telemarketing skills are required to promote products or services persuasively and achieve sales objectives.
• Ability to work as part of a team, assisting colleagues and sharing information to achieve common goals.
• Basic computer literacy to manage call logs, CRM systems, and other related software tools effectively.

Roles and Responsibilities

• Conduct outbound calls to prospective customers to introduce and promote the company's products and services.
• Handle inbound inquiries and provide customers with information, resolving any issues or concerns.
• Maintain detailed records of each interaction and customer feedback for analysis and improvement.
• Follow up on leads and ensure customer satisfaction and retention through prompt, efficient service.
• Meet daily, weekly, or monthly targets set by the management to contribute to the company’s growth.
• Collaborate with team members to develop effective telemarketing strategies and enhance communication techniques.
• Participate in training sessions to stay updated with product knowledge and telecalling techniques.
• Provide feedback to the management team about customer needs, complaints, and potential product improvements.