Responsibilities:

·       Setting up the account for customers

·       Identifying and assessing a customer’s needs to ensure they are satisfied

·       Dealing with customer complaints

·       Speaking with customers via email, live chat or on the phone

·       Keeping detailed records of customer interactions and being in charge of customer account details

·       Following your company’s communication procedures and policies

·       Utilising technology to handle a high volume of calls

·       Oversee and coordinate telecommunications activities

·       Evaluate systems performance level and improve capabilities as needed

·       Monitor and test APPLICATION systems and FUNCTIONALITY and troubleshoot problems

Requirements

·       The ability to prioritise and multitask, with excellent time management skills.

·       Strong interpersonal skills including active listening.

·       The capacity to remain calm under intense pressure

·       Being patient and attentive.

·       Excellent organisational skills.

·       Good team working skills.

·       Familiarity with CRM systems and practices.

·       Well-presented, tactful, and polite.