Company Overview

MS FINCAP PRIVATE LIMITED is a Non-Banking Financial Company registered with the Reserve Bank of India (RBI). With a mission to provide comprehensive financial services to customers, we offer loan facilities such as business loans, mortgage loans, construction loans, and education loans. As a company, we believe in fostering unbounded economic growth and partnering with our customers for their financial needs. With a team of 51-200 employees, we are committed to delivering excellence in the financial services sector.

Job Overview

We are looking for a skilled and enthusiastic Team Leader - Customer Care to join our team at MS FINCAP PRIVATE LIMITED. As the Team Leader, you will be responsible for overseeing and managing a team of customer care representatives and ensuring exceptional customer service experiences. This is a full-time role based in Jaipur, Rajasthan, India, and requires 1 to 3 years of experience.

Qualifications and Skills

• 1-3 years of experience in a similar customer care role, with proven leadership abilities
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making skills
• Ability to handle and resolve customer escalations with empathy and professionalism
• Good understanding of financial services and products
• Proficiency in customer relationship management (CRM) software
• Ability to work effectively in a fast-paced, dynamic environment
• Strong organizational and time management skills
• Ability to motivate and inspire team members to achieve targets
• Bachelor's degree in a relevant field

Roles and Responsibilities

• Manage and lead a team of customer care representatives, providing guidance, support, and coaching
• Monitor and evaluate customer interactions to ensure quality service and adherence to company policies
• Handle escalations and resolve complex customer issues in a timely and effective manner
• Develop and implement customer care strategies and initiatives to improve overall customer satisfaction
• Analyze customer feedback and data to identify areas for improvement and recommend process enhancements
• Train and onboard new team members, ensuring they are equipped with the necessary knowledge and skills
• Collaborate with cross-functional teams to resolve customer issues and improve operational efficiency
• Maintain up-to-date knowledge of company products, services, and policies to provide accurate information to customers