Key Responsibilities:

- Develop and nurture long-term relationships with customers to enhance their experience and satisfaction.

- Utilize CRM systems to monitor, track, and analyze customer interactions and data.

- Design and implement strategies to improve customer retention and engagement.

- Work closely with cross-functional teams to ensure a seamless and cohesive customer experience.

- Prepare detailed reports and present insights on customer trends, behaviors, and feedback to senior management.

Qualifications and Requirements:

- Bachelor’s degree in Business, Marketing, or a related field.

- At least 2 years of experience in customer relationship management or similar roles.

- Proficiency in CRM software and advanced skills in MS Excel.

- Exceptional analytical skills and attention to detail.

- Strong communication and interpersonal skills, with the ability to work collaboratively across departments.