Responsibilities:

• Respond to customer queries and customers concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and advance product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Qualifications we seek in you

Minimum qualifications:

• Graduate (Any Field)
• Fluent in English

Preferred qualifications:

• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent
• You should be able to work on a flexible schedule (including weekend shift)
• 5 Days of working
• 2 fixed off us shift WFO
• Salary - Fresher - 14100/- Stipend Process Associate
• Salary - Experience - 3 LPA TO 4 LPA Process Developer

IF Interested pls ping me @ Sunitha - 8095480327

Email id - Sunitha@mrtinfotech.com

Thanks & Regards

Sunitha J| Account Manager 

Mob: 8095480327

Web: www.mrtinfotech.com