Company Overview

Mounee Consulting Services is a business consulting and services company based in GURGAON. With a focus on helping individuals and businesses meet their professional needs, we provide services such as resume creation and candidate sourcing. We work across various verticals and ensure quality personnel and programs within specified timeframes.

Job Overview

Junior: 0 to 3 years of experience | Full-Time | Bangalore, India

Qualifications and Skills

• 0-2 years of experience in customer service or related field
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to multitask and prioritize tasks effectively
• Experience in handling customer complaints and resolving conflicts
• Good knowledge of MS Office and CRM software
• Proactive and customer-focused mindset
• Ability to work well in a team and independently
• Strong attention to detail

Roles and Responsibilities

• Respond to customer inquiries via phone, email, and in-person
• Provide prompt and effective resolutions to customer issues
• Maintain a high level of customer satisfaction by building strong relationships
• Handle and resolve customer complaints and concerns in a professional manner
• Document and track customer interactions and transactions
• Collaborate with internal teams to address customer needs and improve processes
• Identify new business opportunities and promote company services to customers
• Assist in managing and developing customer engagement strategies
• Conduct customer satisfaction surveys and analyze feedback
• Stay up-to-date with industry trends and customer preferences