Guest relations executive
Guest relations executive45
Applications
45
Applications
About the Job
Skills
Company Overview
Mosaic Hotels (A unit of Shipra Hotels Ltd.) is part of the Shipra Group, a leading real estate development company in India. Established in the late 80's, the Shipra Group has a diverse portfolio that includes Integrated Townships, Malls, Multiplexes, Hotels, and IT/Business parks. With a turnover exceeding US$ 38 Million and net-worth of US$ 73 Million, the group has successfully transferred ownership of over 8,200 residential units. Mosaic Hotels employs 201-500 individuals and belongs to the hospitality industry. More information at http://shipraworld.com/.
Job Overview
We are seeking a Guest Relations Executive for our location in Mussoorie. This is a full-time role ideal for someone with experience in the hospitality industry. The Guest Relations Executive will be responsible for ensuring high-quality customer service and maintaining excellent guest relations.
Qualifications and Skills
- Exceptional communication skills (Mandatory skill)
- Strong interpersonal skills (Mandatory skill)
- In-depth knowledge of the hospitality industry (Mandatory skill)
- Proven customer service experience and ability to manage complex guest interactions
- Effective problem-solving skills to address any guest issues promptly and effectively
- Keen attention to detail ensuring no aspect of guest care is overlooked
- Strong time management abilities to prioritize tasks and manage workload efficiently
- Conflict resolution skills to handle disputes and ensure customer satisfaction
Roles and Responsibilities
- Welcome guests upon arrival and ensure a pleasant check-in process
- Maintain up-to-date knowledge of hotel information and local services to provide accurate information to guests
- Handle guest complaints and issues with a proactive approach to ensure guest satisfaction
- Coordinate with various departments to ensure all guest needs are met promptly
- Assist in planning and arranging personalized experiences for guests
- Track guest preferences and build positive guest relationships to encourage repeat stays
- Monitor guest feedback and suggest improvements to enhance service quality
- Oversee daily operations of the guest relations functions and maintain high service standards
About the company
Industry
Hospitality
Company Size
201-500 Employees
Headquarter
Noida, Uttar Pradesh
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