MoEngage is an insights-led customer engagement platform for the customer-obsessed marketers and product owners. We help you delight your customers and retain them for longer. With MoEngage you can analyze customer behavior and engage them with personalized communication across the web, mobile, and email. MoEngage is a full-stack solution consisting of powerful customer analytics, AI-powered customer journey orchestration, and personalization -  in one dashboard

From Fortune 500 enterprises such as Deutsche Telekom, Samsung, and Ally to mobile-first brands such as Flipkart, OLA, and bigbasket - MoEngage has helped amplify customer engagement for all.

Product managers and growth marketers can use MoEngage to provide a personalized experience throughout the customer lifecycle stages â from onboarding to retention to growth.

What makes MoEngage different, is a full-stack solution consisting of powerful customer analytics, AI-powered customer journey orchestration and personalization capabilities -  in one dashboard.

About MoEngage<a href="https://www.linkedin.com/company/4800048/" rel="noopener noreferrer" target="_blank">MoEngage Inc.</a>&nbsp;is a fast-paced startup that’s helping companies run smart marketing efforts in their effort to reach the customer. We are a leading Marketing Technology Stack provider that is helping brands redefine their customer engagement in the mobile era. Brands use MoEngage to drive long-term, personalised and context-based engagement across channels to help achieve increased customer retention as well as customer LTV.&nbsp;In just six years since inception, MoEngage is working with leading brands across e-commerce, entertainment, travel, publishing and banking domains among others. With marquee clients like Tokopedia, Bukalapak, Kredivo, Vodafone, Oyo, Airtel, McAfee, MoEngage has over&nbsp;250+&nbsp;paying Customers in the Enterprise &amp; Internet companies space in India, US, South East Asia &amp; EU. With a global presence spanning 35 countries, MoEngage has offices in San Francisco, Singapore, Berlin, Jakarta, and Bengaluru.We have been recognized as&nbsp;one of the 25 Highest Rated Private Cloud Computing Companies To Work For&nbsp;in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees&nbsp;reported the highest levels of satisfaction at work during the first six months of the pandemic.Our inclusion on this list highlights our ability to lead during a crisis and is a huge testimony to the people-driven culture we have.Today, MoEngage is an industry pioneer in the space and engages more than 450M devices. This includes approximately 65B events tracked per month,&nbsp;45B+ messages sent, to millions of users across the globe. Responsibilities<ul><li>Analyze and identify how MoEngage can eliminate our clients’ engagement and retention challenges</li><li>Develop new business via telephone and mass communication such as email, research and social media to introduce company product and services and identify appropriate buyers within the target market.</li><li>Follow up on leads and conduct research to identify potential prospects.</li><li>Identify key buying influencers within these prospects to determine budget and timeline.</li><li>Build and cultivate prospect relationships by initiating communications and conducting follow-up communications in order to move opportunities through the sales funnel.</li><li>Work with the Business Development Managers to develop and grow the sales pipeline to consistently meet monthly/quarterly revenue goals.</li><li>Work closely with Marketing team to drive inbound leads</li><li>Manage data for new and prospective clients in CRM, ensuring all communications are logged, information is accurate and documents are attached.</li><li>Prepare and analyze sales pipeline reports and dashboards.</li><li>Awareness on Information Security concepts and Best Practices</li></ul> Skills<ul><li>2 to 4 years (min 2 years of exprience in North American market is a must) years of experience in lead generation and prospecting role. SAAS/B2B background gets an advantage</li><li>Strong written and verbal communication skills</li><li>Able to work in an ever-changing environment</li><li>Bachelors degree.</li></ul>

About MoEngageMoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site messages, and SMS. With AI-powered automation and optimization, brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle.Fortune 500 brands and Enterprises across 35 countries such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO, and Bigbasket use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 50 billion messages to 500 million consumers every month!Our vision is to build the world’s most trusted customer engagement platform for the mobile-first world.We promise to care about your customers as much as you do. And that justifies our top ratings for service and support in&nbsp;Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports.&nbsp;We have also been recognized as&nbsp;one of the 25 Highest Rated Private Cloud Computing Companies To Work For&nbsp;in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic.About the Role :<ol><li>Assists in preparation of client invoices for routine contracts, including reconciling to control reports, verifying contract terms, preparing and collating invoice backup packages, and filing and retention of documentation.</li><li>Reconcile the accrued revenue accounts and tie back to billing.</li><li>Invoices are correct/quality check before forwarding them to team.</li><li>Input invoices, payments and adjustments into the billing software</li><li>Update client account information, set up new client accounts and prepare invoice templates in accordance with contracts</li><li>Perform invoice to contract audits to ensure client billing is correct</li><li>Escalate discrepancies within contracts that directly impact invoicing</li><li>Will be extensively working on Quickbooks for Invoicing</li></ol>Must have:&nbsp;<ol><li>Basic knowledge on Quickbooks is a must</li><li>Exprience&nbsp;using Quickbooks will be an added advantage</li><li>Bachelors degree in Accounting/Finance with 1-4 years of experience in&nbsp;Invoicing</li><li>Strong interpersonal, communication and presentation skills</li><li>Inclination towards questioning and improving existing processes and ensuring long term standardization</li><li>Ability to prioritize - we are consistently working on multiple projects at any given time, so we are looking for someone who is comfortable working in an ambiguous environment</li><li>Individual must be able to operate independently and must have a go getter attitude&nbsp;</li></ol>

About MoEngage&nbsp;MoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site messages, and SMS. With AI-powered automation and optimization, brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle.Fortune 500 brands and Enterprises across 35 countries such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO, and Bigbasket use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 50 billion messages to 500 million consumers every month!Our vision is to build the world’s most trusted customer engagement platform for the mobile-first world.We have top ratings for service and support in Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports. We have also been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic.Our last round of Series D funding of $30 million in December 2021 accelerates our vision to create impeccable customer experiences for our customers globally. We have recently crossed 500+ headcount milestones and are still growing.At MoEngage, we are passionate about our team and technology . We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class team.Technical writers plan, create, and maintain educational content as an integral part of the developer or user experience. The content is often in the form of documentation, but may also be UI text, sample code, videos, or other educational material. Regardless of the content medium, technical writers are distinguished by their abilities to explain complex topics in a way that’s useful to their audience.Technical Writers take intricate information and communicate it clearly, concisely, and accurately.&nbsp;Responsibilities<ul><li>Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements.</li><li>Prepare, edit, and publish product documentation for product releases including user guides, release notes, API references, knowledge base articles, and other resources.</li><li>Organize existing documents, identify documentation gaps, and drive new projects, keeping a focus on customer needs.</li><li>Ensure maintenance of release notes and drafted at one common repository for internal purposes.</li><li>Develop/Manage relationships with functional teams to enhance/develop content that drives user engagement and decreases support tickets and addresses complex problems through content.</li><li>Build relationships with customer-facing teams (Sales, Support, and Success team) and operational supervisors, and use their feedback to drive simplicity and usability of documentation</li><li>Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.</li><li>Provide ongoing qualitative and quantitative measurements of content scope, effectiveness, and usage, especially for user search metrics.</li><li>Manage multiple priorities in a fast-paced, ever-changing environment.</li></ul>Requirements:<ul><li>Experience 3-5 years of Technical Writing&nbsp;</li><li>Experience documenting IDEs, Web services technologies, APIs, SDKs, SaaS applications, or enterprise-class client/service software along with ability to read code</li><li>Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures (gifs, png, flowcharts, etc)</li><li>Demonstrated working knowledge of training techniques and best practices for onboarding or adopting new technologies.</li><li>Experience in using documentation tools similar to MediaWiki, Confluence, WordPress Documentation plugins, and so on.</li><li>Experience using Image or Video tools to create illustrative user guides with image or video snapshots</li><li>Good planning, interpersonal, negotiation, and communication (verbal and written) skills.</li><li>Ability to multi-task with multiple deadlines and/or milestone requirements.</li><li>Strong attention to detail and commitment to quality, including proofreading, copy editing and maintaining design consistency.</li><li>Energetic and able to work in a highly dynamic environment.</li></ul>

MoEngage Inc.

Sales Development Representative

Invoicing Specialist - Accounts Receivable

Technical Writer