Job Description of Social Media Moderator:

As a Social media moderators are responsible for monitoring and managing social media accounts. You must have an eye for detail and strong communication skills. Spending most of the day reading through comments, posts, and other content from users, then decide how to respond to these comments based on the rules set by their employer or client.

Key Responsibilities:

• Reviewing comments to ensure they are appropriate before allowing them to be published on the site
• Responding to user comments and questions about topics relevant to the website
• Monitoring social media platforms for breaking news stories and publishing relevant content on the company’s website
• Monitoring web statistics such as unique visitors, page views, and repeat visitors to help determine advertising effectiveness
• Posting new content on social media sites such as Facebook, Twitter, Instagram, or other sites as needed
• Posting interesting articles or blog posts that are relevant to the company’s products or services
• Participating in online conversations with customers or potential customers through social media channels such as Facebook and Twitter
• Scheduling posts on social media sites to increase exposure to target audiences
• Coordinating with marketing teams to develop strategies for engaging users with content on social media sites

Requirements:

• At least a Bachelor's degree in social media, communications or a related field.
• 1+ of experience in a similar role in a content marketing or digital marketing agency.
• Exceptional written and verbal communication skills
• Proven ability to stay calm and professional under pressure
• Excellent organizational skills and multitasking ability
• Proficient in Microsoft Office, with aptitude to learn new software and systems
• Working knowledge of HTML, CSS, and other web programming languages
• Familiarity with popular social media platforms, including Facebook, Twitter, Snapchat, and Instagram.

All the best!!!