Company Overview

Capinex Money Mark is one of the country’s fastest growing financial distribution platforms, using technology and analytics tools to analyze and process customer loan applications and allow customers to deposit money into their accounts within 48 hours with minimal documentation. Capinex Moneymark Finance Pvt Ltd, headquartered in Bangalore, has a team of 11-50 employees and operates in the Financial Services industry. More information about the company can be found at https://www.moneymark.in/.

Job Overview

We are seeking enthusiastic female Tele Callers to join our vibrant team in Bangalore. This is a full-time entry-level position suitable for freshers with 0 to 1 years of work experience. The role involves engaging with customers over the phone to provide information about our financial services, assist with loan applications, and ensure a positive customer experience.

Qualifications and Skills

• Excellent communication skills (Mandatory skill)
• Customer service orientation with a focus on building relationships and understanding customer needs
• Ability to handle objections and provide relevant solutions to customers
• Active listening skills to accurately understand and address customer inquiries
• Time management skills to efficiently handle multiple calls and tasks
• Empathy to understand and relate to the customer's situation and provide reassurance
• Problem-solving skills to effectively address and resolve customer issues

Roles and Responsibilities

• Make outbound calls to prospective customers and introduce them to Capinex Moneymark's financial services
• Assist customers with the loan application process and provide necessary information
• Identify customer needs and offer appropriate financial solutions
• Maintain accurate records of customer interactions and transactions
• Handle customer objections and resolve any issues or concerns
• Follow up with customers to ensure satisfaction and provide additional support if needed
• Meet or exceed established targets and performance metrics
• Collaborate with team members and other departments to improve overall customer experience