Company Overview

Capinex Moneymark Finance Pvt Ltd is one of the country’s fastest growing financial distribution platforms, utilizing technology and analytics tools to process customer loan applications efficiently. The company ensures that customers can deposit money into their accounts within 48 hours with minimal documentation. Headquartered in Bangalore, Capinex Moneymark Finance Pvt Ltd operates within the Financial Services industry, employing a team of dedicated professionals committed to excellence. More information can be found at https://www.moneymark.in/.

Job Overview

We are seeking a motivated Customer Support Executive to join our team in Bangalore Urban. This is a full-time position suitable for freshers with 0 to 1 year of work experience. The selected candidate will be responsible for providing exceptional customer service and support, addressing client inquiries, and ensuring customer satisfaction within the fast-paced financial services environment at Capinex Moneymark Finance Pvt Ltd.

Qualifications and Skills

• Strong problem-solving skills to efficiently address customer queries and issues.
• Proven ability to provide excellent customer service, ensuring customer needs are met promptly and effectively.
• Basic understanding of financial services to assist customers with relevant information.
• Excellent communication skills to interact with customers and internal teams eloquently.
• Experience in lead generation and customer relationship management.
• Ability to handle customer support inquiries with professionalism and patience.
• Proficiency in using technology and analytics tools for effective customer support operations.
• Strong organizational skills with the ability to multitask in a dynamic work environment.

Roles and Responsibilities

• Provide prompt and professional customer support through various communication channels including phone, email, and chat.
• Address and resolve customer inquiries and issues efficiently and courteously.
• Assist customers with loan application processes and provide accurate information regarding documentation requirements.
• Generate and manage leads by following up with potential customers and converting inquiries into successful transactions.
• Maintain detailed records of customer interactions and transactions for future reference.
• Collaborate with internal teams to ensure seamless customer support and service delivery.
• Stay updated with the latest financial products and services offered by the company to provide accurate information to customers.
• Contribute to process improvements and suggest innovative solutions to enhance customer support operations.