Position: Customer Care Representative

Working days: 5 working days in a week

Location: Kaushambi, Ghaziabad

Department: Customer Support

Job Summary:

The ideal candidate will have excellent communication skills, a strong understanding of stock market operations, and a passion for providing top-notch customer service. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a seamless experience for our clients.

Key Responsibilities:

- Customer Support: Handle customer inquiries via phone, email, and chat in a timely and professional manner.

- Issue Resolution: Address and resolve customer complaints, technical issues, and account-related queries efficiently.

- Account Management: Assist customers with account setup, maintenance, and troubleshooting.

- Transaction Assistance: Provide support for stock trading activities, including placing orders, understanding transaction statuses, and explaining charges and fees.

- Education: Educate customers on stock market basics, trading platforms, and company policies.

- Documentation: Maintain accurate records of customer interactions and transactions.

- Compliance: Ensure all activities comply with regulatory requirements and company policies.

- Feedback: Collect customer feedback and report to management for service improvement.

- Cross-Functional Collaboration: Work closely with other departments, such as IT and compliance, to resolve complex issues.

Qualifications:

- Education: Bachelor’s degree in finance, commerce, business administration, or a related field.

- Experience: 1-3 years of experience in customer service, preferably in the financial services or stock broking industry.

 Skills:

 - Strong knowledge of stock market operations and trading platforms.

 - Excellent verbal and written communication skills in English and Hindi.

 - Proficiency in regional languages is a plus.

 - Strong problem-solving skills and attention to detail.

 - Ability to handle high-pressure situations and manage multiple tasks simultaneously.

 - Proficient in MS Office and customer service software.

Personal Attributes:

- Customer-Oriented: A passion for providing exceptional customer service and a customer-first attitude.

- Team Player: Ability to work well in a team and collaborate with various departments.

- Adaptable: Willingness to learn and adapt to new technologies and processes.

- Ethical: High level of integrity and commitment to ethical standards.

Benefits:

- Competitive Salary: Attractive salary and performance-based incentives.

- Health and Wellness: Comprehensive health and wellness benefits.

- Professional Development: Opportunities for continuous learning and career advancement.

- Work Environment: A positive and inclusive work environment.

Additional Information:

- Work Hours: Full-time position with standard office hours. Some flexibility may be required based on customer needs.

- Location: This position is based in Kaushambi, Ghaziabad. Candidates must be willing to work on-site.