Customer Experience Manager-Wealth
Customer Experience Manager-Wealth26
Applications
26
Applications
About the Job
Skills
A large fintech, specializing in Ultra HNI Investment Services is hiring for a "Customer Experience" profile
Job Location : Mumbai (Equidistant from Lower Parel Station and Currey Road Station)
Academic Qualification and Experience:
Qualification Essential: Graduate.
Experience: 4-8 years in Wealth Management
Job Description :
- Maintain existing client relationships through the processing of client requests,
resolving client inquiries, and making sure key client information and documentation
is up to date.
- Conduct outreach to maintain strong relationships with client base and identify Firm
- Services and solutions, such as digital, online access and cash management offerings, that support clients needs.
- Onboard new client accounts, which includes the collection of required documentation and client information.
- Support the teams marketing strategy by maintaining marketing materials, including
- Digital and social media platforms, and planning client events and seminars.
- Prepare financial reports, spreadsheets, and other materials for client meetings.
- Regularly seek opportunities to use firm resources for peer sharing and collaborating
with Financial Advisors.
- Proactively participate in firm initiatives directed by local management.
- Actively engage in available training and education programs to maintain current status on policies, procedures and risk awareness.
- Input orders on behalf of Financial Advisor.
- Perform administrative duties that support Financial Advisors in daily business practices, including but not limited to, telephone coverage, business travel
- arrangements, coordination of client meetings, prepare travel & expense reports, and
file & calendar maintenance.
Knowledge, Competency and Skills requirement:
- Strong interpersonal and communication skills.
- Good knowledge of MS Excel and MS office.
- Expertise in Operations work.
- Knowledge of Wealth Products.
- Processing of transactions like MF, AIF, PMS, Bonds.
- Strong analytical and quantitative skills and the ability to create/gather/analyze data.
- Client Servicing and interactions.
About the company
Industry
Consulting Services
Company Size
10 -15 Employees
Headquarter
Mumbai
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