Client Experience Manager -PMS
Client Experience Manager -PMS4
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About the Job
Skills
A fast-growing Equity focused alternate investment Corporate managing client assets across PMS, AIF and Offshore funds is hiring for the mentioned profile .
The Corporate is focused on delivering superior risk adjusted returns to clients and their funds are amongst the top performing funds in the industry.
Experience : 5-6 years experience in Client Servicing
Office Location, Marol , Andheri
Key Responsibilities:
1. Client Relationship Management:
o Act as the primary point of contact for clients regarding account opening and PMS operations.
o Develop and maintain strong relationships with clients to understand their needs and provide tailored solutions.
o Address and resolve client inquiries and issues in a timely and professional manner.
2. Account Opening and Maintenance:
o Oversee the complete account opening process, including documentation collection, compliance checks, and system entries.
o Ensure all client accounts are set up accurately and in accordance with regulatory requirements.
o Monitor and update client accounts as needed to reflect changes in client information or investment preferences.
o Trouble shooting
o Application form revisions / amendments as per regulation changes etc.
o Sound knowledge about digital onboarding
o Assisting in any module developments
o Helping with the internal / external / compliance audits
3. Operational Efficiency:
o Coordinate with internal teams to ensure seamless execution of PMS operations and account management.
o Conduct regular audits of account opening procedures to identify areas for improvement and implement best practices.
o Manage and maintain accurate records of all client interactions and transactions.
4. Reporting and Analysis:
o Prepare and present reports on client account status, operational metrics, and service performance to senior management.
o Analyze client feedback and service metrics to drive continuous improvement initiatives.
Qualifications:
• Bachelors degree in Finance, Business Administration, or a related field.
• Proven experience in client-servicing, preferably within the financial services or investment management industry.
• Strong understanding of PMS operations, account opening procedures, and regulatory compliance and Team Management
• Excellent communication and interpersonal skills, with a customer-focused mindset.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Proficiency in relevant software applications , Miles and CRM systems
About the company
Industry
Consulting Services
Company Size
10 -15 Employees
Headquarter
Mumbai
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