Objectives of this role

 Maintain constant communication with staff, different verticals and other outside

stakeholder to ensure proper operations of the company

 Develop, implement, and maintain quality assurance protocols

 Increase the efficiency of existing processes and procedures to enhance the

company’s internal capacity

 Ensure that operational activities remain on time and within budget

Responsibilities

 Manage day-to-day operations, overseeing the operations team and department.

 Develop and implement operational policies and procedures for efficient operations.

 Ensure organizational processes comply with legal regulations and standards.

 Collaborate cross-departmentally to align operations with organizational objectives.

 Lead, motivate, and support a large team within a time-sensitive and demanding

environment, including problem resolution

 Manage data collection for the updating of metrics to achieve productivity targets,

reduce cost per unit, eliminate errors, and deliver excellent customer service

 Partner with cross-functional teams to improve proprietary tools and systems

 Work closely with account, product, research, technology, and legal departments to

ensure that activities remain compliant

 Cultivate and maintain relationships with outside stakeholders.

 One should not have timing reservation. Late working hours is the norm (including

weekend and on holidays) and not exception.

Required skills and qualifications

 Two or more years of proven success in an operations management role

 Proficiency in conflict management and business negotiation processes

 Knowledge of business productivity software and an aptitude for learning new

applications

Preferred skills and qualifications

 Bachelor’s degree (or equivalent) in operations management, business administration,

or related field

 Strong IT skills, including database development

 Excellent command of the English language along with written and verbal skills

 Compelling research and analytical skills