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Implementation Engineer
Implementation Engineer163
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About the Job
Skills
Flexible to do implementation of software and train customers on need basis
❖ Should be proactive in identifying different use cases of features
❖ Manage large number of incoming calls and should identify & asses customer's needs to
achieve customer satisfaction.
❖ To perform thorough review of closed support cases on a weekly basis to measure process
compliance
❖ Customer orientation and ability to adopt /respond to different types of customers.
❖ Ability to recognize ineffective customer service interaction, identify gaps in quality of
service and drive initiatives to improve service quality.
❖ Ability to effectively prioritize and execute tasks to meet competing deadlines
About the company
Industry
Information Technology & ...
Company Size
51-200 Employees
Headquarter
Chennai
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