Implementation Engineer

Chennai
Full-Time
Fresher: Less than 1 year
2L - 2.5L (Per Year)
Posted on Nov 03 2024

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About the Job

Skills

Client Communication
Problem Solving
Software Development
System Integration
Project Management
Technical Troubleshooting
Database Management
Quality Assurance

Flexible to do implementation of software and train customers on need basis

❖ Should be proactive in identifying different use cases of features

❖ Manage large number of incoming calls and should identify & asses customer's needs to

achieve customer satisfaction.

❖ To perform thorough review of closed support cases on a weekly basis to measure process

compliance

❖ Customer orientation and ability to adopt /respond to different types of customers.

❖ Ability to recognize ineffective customer service interaction, identify gaps in quality of

service and drive initiatives to improve service quality.

❖ Ability to effectively prioritize and execute tasks to meet competing deadlines

About the company

We are passionate about Technology and we are passionate about Healthcare. With a collective experience of more than 9+ years in Healthcare, Healthcare Technology, Marketing, Customer Service and Information Management, Team MocDoc has the experience and is uniquely positioned to understand and meet the challenges that are inherent in the Healthcare sector. Our Vision is to be a modern healthcare ...Show More

Industry

Information Technology & ...

Company Size

51-200 Employees

Headquarter

Chennai

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