Flexible to do implementation of software and train customers on need basis

❖ Should be proactive in identifying different use cases of features

❖ Manage large number of incoming calls and should identify & asses customer's needs to

achieve customer satisfaction.

❖ To perform thorough review of closed support cases on a weekly basis to measure process

compliance

❖ Customer orientation and ability to adopt /respond to different types of customers.

❖ Ability to recognize ineffective customer service interaction, identify gaps in quality of

service and drive initiatives to improve service quality.

❖ Ability to effectively prioritize and execute tasks to meet competing deadlines