Job Title: Customer Care Executive (Freshers Welcome)

Company: Altruist Technology

Location: Bangalore

Anyone can apply

Salary : 15000-20000 (In Hand Salary)

Job Description:

Altruist Technology, a leading technology company based in Bangalore, is seeking motivated and customer-focused individuals to join our team as Customer Care Executives. This is an excellent opportunity for freshers to kick-start their career in the customer service industry. As a Customer Care Executive, you will play a crucial role in ensuring excellent customer service and satisfaction.

Responsibilities:

1. Respond to customer inquiries and provide prompt, accurate, and professional assistance via phone, email, and other communication channels.

2. Handle customer complaints, troubleshoot issues, and provide appropriate solutions to ensure customer satisfaction.

3. Maintain a high level of product knowledge to address customer queries effectively.

4. Identify and escalate unresolved customer issues to the appropriate department for further resolution.

5. Document customer interactions, feedback, and inquiries in the customer relationship management (CRM) system.

6. Collaborate with cross-functional teams to resolve customer concerns and improve overall customer experience.

7. Follow company policies and procedures while addressing customer needs.

8. Strive to meet and exceed individual and team targets and KPIs (Key Performance Indicators).

Requirements:

1. Excellent verbal and written communication skills in English. Proficiency in any additional language(s) will be an advantage.

2. Strong problem-solving and decision-making abilities.

3. Patience, empathy, and the ability to handle challenging customer situations with professionalism.

4. Ability to multitask, prioritize, and manage time effectively.

5. Basic computer skills and familiarity with CRM systems.

6. Willingness to work in rotational shifts, including evenings and weekends, as per business requirements.

7. A positive attitude and a passion for delivering exceptional customer service.

Salary:

Starting salary range: INR 15,000 to INR 20,000 per month (in-hand)

Joining Altruist Technology as a Customer Care Executive provides an exciting opportunity for freshers to gain valuable experience and contribute to our mission of delivering exceptional customer service. If you are passionate about helping customers, possess the necessary skills and qualifications, and are looking for an entry-level position, we would love to hear from you.

Please submit your resume highlighting your relevant skills and interest in the position to the provided email address. Only shortlisted candidates will be contacted for further consideration.