Company Overview

Prayag Group is an authorized dealership organization for TATA motors (Prayag Udyog) and SKODA cars (Prayag SKODA). It is also a Partner of the TATA REWIRE project (Moto Scrapland), which is dedicated to the authorized scrapping facility for expired vehicles. Prayag Group serves regions including Gorakhpur, Barabanki, Ayodhya, and surrounding districts, with its head office in Lucknow.

Job Overview

The Telecaller position at Prayag Group is a Junior-level, full-time opportunity located at our head office in Lucknow. The ideal candidate should have 1 to 3 years of experience in telecalling or a related field. The primary role involves managing outbound calls to potential customers and maintaining customer data, ensuring a smooth telecommunication process.

Qualifications and Skills

• Proficient in CRM software to efficiently manage and analyze customer interactions and data.
• Experienced in outbound calling techniques, ensuring effective communication with potential clients.
• Familiar with Salesforce to manage sales processes and boost productivity for lead generation.
• Skilled in accurate customer data entry, maintaining detailed records of customer interactions.
• Understanding of telecommunication systems to facilitate efficient communication processes.
• Exemplary active listening skills to understand and address customer needs and queries promptly.
• Capable of generating leads, identifying potential sales opportunities, and following up strategically.
• Basic computer proficiency for managing essential software and data entry tasks efficiently.

Roles and Responsibilities

• Conduct outbound calls to potential customers, introducing the company's products and services.
• Maintain customer data in the CRM system, ensuring information is up-to-date and accurate.
• Respond to customer inquiries and resolve issues via phone, ensuring customer satisfaction.
• Assist in lead generation efforts by identifying and qualifying potential sales opportunities.
• Collaborate with the sales team to improve communication strategies and increase sales conversions.
• Provide feedback and insights from customer interactions to support product and service improvements.
• Adhere to company policies and procedures while delivering exceptional telecalling services.