Voice Process
Bangalore
Full-Time
Fresher: Less than 1 year
₹ 20K - ₹ 24K (Per Month)
Posted on Mar 28 2024
Not Accepting Applications
About the Job
Skills
Excellent verbal communication
Customer service orientation
Problem-solving
Decision-making
Active listening
Ability to multitask
Adaptability
Basic computer skills
Typing skills
As a Voice Process representative, you will be responsible for answering inbound calls and making outbound calls to customers. You will provide accurate and timely responses to customer inquiries regarding products or services, troubleshoot and resolve customer issues, and ensure high levels of customer satisfaction.
- Answering inbound calls and making outbound calls to customers
- Providing customer support and resolving their issues
- Utilizing knowledge of products or services to effectively assist customers
- Following communication scripts and procedures
- Ensuring all interactions are recorded and documented accurately
- Excellent verbal communication skills
- Strong problem-solving and decision-making abilities
- Ability to handle high volumes of calls in a fast-paced environment
- Good listening and customer service skills
- Ability to adapt to different customer personalities and handle challenging situations
- Basic computer and typing skills
- Excellent verbal communication
- Customer service orientation
- Problem-solving
- Decision-making
- Active listening
- Ability to multitask
- Adaptability
- Basic computer skills
- Typing skills
About the company
Established in 2017, Minteworld is a Bangalore-based software development company that caters to businesses across India. They also offer recruitment and digital marketing services, providing a comprehensive solution for growing companies.
Established in 2017, Minteworld is a Bangalore-based software development company that caters to businesses across India. They also offer recruitment and digital marketing services, providing a comprehensive solution for growing companies.
Industry
Software Development
Company Size
51-200 Employees
Headquarter
Bangalore, Karnataka
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