As a Technical Support Representative, you will be the first point of contact for customers seeking technical assistance. You will help customers troubleshoot problems and provide guidance on proper usage of products. Additionally, you will escalate more complex issues to higher-level support teams.

• Provide technical support to customers via phone, email, or chat
• Identify and diagnose technical issues and provide appropriate solutions
• Guide customers on the proper use of products and services
• Document all customer interactions and issue resolution in the system
• Escalate issues to higher-level support teams when necessary
• Collaborate with cross-functional teams to resolve customer problems
• Stay up-to-date with product knowledge and industry trends

• Proven work experience as a Technical Support Representative or similar role
• Excellent troubleshooting and problem-solving skills
• Strong communication and customer service skills
• Ability to work well in a fast-paced environment
• Knowledge of computer hardware, software, and networking
• Familiarity with CRM systems and help desk software

• Troubleshooting
• Problem-solving
• Customer service
• Communication
• Technical knowledge
• CRM systems
• Help desk software