The IT Support Associate will play a critical role in helping VISO TRUST continue its upward trajectory as one of the leading TPRM SaaS tools. The IT Support Associate’s primary focus will be maintaining and improving the technical systems at VISO TRUST to ensure all employees have the technology they need to do their jobs as efficiently as effectively as possible.

Key Responsibilities:

Identifies, investigates, and resolves users problems with computer software and hardware.

Fields support calls, chat, email, and/or other communication from users with inquiries regarding software problems.

Consults with users to determine steps and procedures taken to identify and resolve the problem.

Applies knowledge of computer software, hardware, and procedures to solve problems.

Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.

Collaborates with other staff to research and resolve problems.

Arranges service by software or hardware vendors to repair or replace defective products.

Maintains knowledge of technology innovations and trends.

Required Experience & Skills:

Excellent verbal and written communication skills.

Excellent interpersonal and customer service skills.

Professional and pleasant telephone manner.

Ability to explain technical issues to technical and nontechnical employees and customers.

Strong analytical and problem-solving skills.

General familiarity with the MacOS operating system.