Company Overview

Mind Click is a renowned name in the HR realm, providing a range of recruitment and corporate gifting services. With a team of expert consultants, we leverage the business potential of our clients by offering strategic HR services. Our services range from permanent employment to contract and contract-to-hire, along with statutory compliance. With 11-50 employees, Mind Click is dedicated to delivering exceptional solutions to our clients.

Job Overview

We are looking for a dedicated and enthusiastic individual to join our team as ICS - International Customer Support. As an ICS, you will be responsible for providing exceptional customer support to our international clients. This role is a full-time position based in Bangalore, Karnataka, India and is ideal for individuals with less 0 [Fresher] to 3 year of experience.

Qualifications and Skills

• Excellent communication skills, both verbal and written.
• Strong customer service orientation and problem-solving abilities.
• Ability to work in a fast-paced and dynamic environment.
• Knowledge of voice services and customer support best practices.
• Familiarity with BPO processes and industry.
• Proficiency in using customer support software and tools.
• Ability to multitask and prioritize tasks effectively.
• Attention to detail and strong organizational skills.
• Willingness to learn and adapt to new technologies and processes.

Roles and Responsibilities

• Provide exceptional customer support to international clients via voice services.
• Assist customers with product inquiries, account management, and troubleshooting.
• Resolve customer issues and escalate complex problems to the appropriate teams.
• Maintain a high level of professionalism and positive attitude while interacting with customers.
• Collaborate with cross-functional teams to ensure customer satisfaction and timely issue resolution.
• Document customer interactions and provide feedback to improve processes and products.
• Stay updated with product knowledge and industry trends to effectively address customer needs.

For More Information

Contact Ojashwini @ 70195 06852

Email your resume to ojashwini@mindclick.co.in