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Customer Service Representative

Bengaluru
Full-Time
Junior: 1 to 3 years
2L - 4L (Per Year)
Posted on Feb 02 2024

About the Job

Skills

Working Experience
Communication
Phone Etiquette
Skilled Multi-tasker
Etiquette
Data Entry
Interpersonal Skills
BPO

Company Overview


Mind Click is a renowned HR and Corporate Gifting company located in Bangalore, India. Our team of expert consultants is dedicated towards leveraging the business potential of our clients by offering strategic HR services. We specialize in permanent employment, contract-to-hire, and statutory compliance.


Hiring for Bangalore Location [ WALK_IN INTERVIEW ]


For more details contact


Ojashwini @ 7019506852


Email your resume to ojashwini@mindclick.co.in


Qualifications and Skills


  • 1-5 years of experience in customer service, preferably in an international voice support role
  • Excellent communication skills, both verbal and written
  • Strong phone etiquette and ability to handle challenging customer interactions
  • Skilled multi-tasker with the ability to prioritize and manage time effectively
  • Professional etiquette and ability to interact with customers of diverse backgrounds
  • Proficiency in data entry and computer skills
  • Strong interpersonal skills and ability to work well in a team
  • Previous BPO experience is a plus


Roles and Responsibilities


  • Handle inbound and outbound customer service calls in a professional and courteous manner
  • Assist customers with inquiries, complaints, and requests
  • Provide information about products and services
  • Resolve customer issues and ensure customer satisfaction
  • Maintain accurate and detailed customer records
  • Perform data entry tasks accurately and efficiently
  • Collaborate with team members to achieve customer service goals
  • Adhere to company policies and procedures
  • Stay updated with product knowledge and industry trends





About the company

A renowned name in the HR realm providing a range of recruitment and Corporate Gifting company located in Bangalore, India. Our team of expert consultants is dedicated towards leveraging the business potential of our clients by offering strategic HR services and our services range from permanent employment, to contract and to the contract-to- hire and statutory compliance.

Industry

Consulting

Company Size

11-50 Employees

Headquarter

Bangalore, Karnataka

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