Job Description

Duties and Responsibilities

• Conducting scheduled checks and maintenance of all printing equipment of a facility.
• Providing support to end-users in troubleshooting and resolving printer problems (LaserJet/ inkjet/ ink Tank/ All in one printers/ Plotters/Dot-matrix)
• Printer spare resource capability
• Detecting malfunctions, hardware failures, etc. and refurbishing the same.
• Checking the ink levels in the printer cartridges on a daily basis.
• Attending training activities on new software and equipment and implementing the same in the organization.
• Appropriately handling laser printers and other repair equipments.
• Ensuring that the maintenance and service activities do not hamper the daily working of the commercial facility.
• Checking whether the papers have been appropriately placed and fixed in the printers for printing.
• Repairing defects and replacing parts of the printers.

Skills and Specifications

• Should have excellent written as well as verbal communication skills.
• Basic troubleshooting knowledge in the Computer hardware field.
• Ability to effectively manage time and complete all delegated work within the specified time.
• Sound understanding of all hardware and software related issues of printers.

Education and Qualifications

• Bachelor s degree or an associate s degree or diploma in mechanical engineering or any other related field of study with about 2 to 3 years experience of working as a printer technician.

Role: Technical Support - Voice / Blended

Industry Type: Recruitment / Staffing

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Education

UG: Any Graduate, Diploma in Mechanical

PG: Post Graduation Not Required