Company Overview

Expertia AI is a leading Deep Tech company that specializes in discovering, developing, and deploying skills to build the future of work for organizations and professionals. We offer innovative products such as Expertia AI's Virtual Recruiter, Expertia Career Site, and Expertia Skill Cloud. With our state-of-the-art technology and industry expertise, we revolutionize the recruitment process and help companies find top talent efficiently.

Job Overview

We are looking for a Customer Service Specialist to join our team at Expertia AI. As a Customer Service Specialist, you will be responsible for providing exceptional service and support to our clients. This is a part-time position based in Bengaluru, Karnataka, India. As a Fresher with less than 1 year of experience, this is a great opportunity to gain valuable experience in the HR Tech industry.

Qualifications and Skills

• Excellent communication skills, both written and verbal
• Strong problem-solving and analytical skills
• Ability to multitask and prioritize tasks effectively
• Attention to detail and accuracy
• Empathy and patience when dealing with clients
• Ability to work independently and as part of a team
• Proficiency in using CRM software and other customer support tools

Roles and Responsibilities

• Provide excellent customer service and support to clients via email, phone, and chat
• Assist clients with inquiries, issues, and escalations in a timely and professional manner
• Understand client needs and provide appropriate solutions and recommendations
• Maintain accurate records of customer interactions and transactions
• Collaborate with cross-functional teams to address client needs and resolve issues
• Identify opportunities to improve customer service processes and systems
• Stay up-to-date with product knowledge and industry trends
• Adhere to company policies and procedures to ensure customer