Company Overview

Madhupushpa HR Consultancy is a recruiting and staffing agency with 2-10 employees. Our mission is to connect job seekers with the right opportunities and help companies find the right talent. We are committed to providing exceptional service to both our clients and candidates.

Job Overview

We are seeking a Customer Support Executive to join our team at Madhupushpa HR Consultancy. As a Customer Support Executive, you will be responsible for providing excellent customer service and resolving customer inquiries in a professional and timely manner. This is a full-time position based in Bangalore Urban, Karnataka, India. The role requires 1 to 3 years of experience in a similar capacity.

Qualifications and Skills

• Excellent communication skills in English and Hindi
• Previous experience in customer support or a similar role
• Ability to handle high-volume call/email/chat queues
• Strong problem-solving and decision-making skills
• Ability to work in a fast-paced and dynamic environment
• Flexibility to work in rotational shifts
• Attention to detail and excellent organizational skills
• Good knowledge of customer support best practices
• Proficiency in MS Office and CRM software

Roles and Responsibilities

• Handle customer inquiries and resolve issues promptly and effectively
• Provide product information and assistance to customers
• Ensure customer satisfaction by building rapport and resolving complaints
• Maintain a high level of professionalism and empathy when interacting with customers
• Collaborate with other teams to address customer needs and improve processes
• Accurately document all customer interactions and transactions
• Stay updated on company products and services
• Meet and exceed established KPIs and targets