JOB DESCRIPTION FOR PROCESS TRAINER

      Location:  Chennai / Madurai / Coimbatore.

      Industry: BPO/KPO

      Experience: 5-7 Years.

      Salary: 5 LPA

Roles & Responsibilities :

·      Experience in Process Training in a BPO/KPO Non Voice International process

·      Responsible for conducting process training for new hires and evaluate their performance

·      Passion for training

·      Should have collaborated with the International customer

·      Should have experience managing the e learning platform

·      To collaborate with various stakeholders in the design of learning solutions/methodologies that caters to the business needs

·      Review the programs in line with market trends and current learning methodologies

·      Partner with training vendors and HR generalists in building capability frameworks and development plans for talents, career planning and skill development

Desired Candidate Profile :

1.     Candidates located in  Chennai/Madurai/Coimbatore can apply.

2.      Should have handled US clients.

3.      Should have experience in one of the processes of                                    

·      US Healthcare Insurance

·      US Mortgage Insurance

·      US Property & Casualty Insurance

·      US General Insurance.

·      US Banking                                                                                            

4.      Should be willing to work in night shifts.

5.      Only male candidates.

6.      Notice period - should not be more than 2 months

7.      Should possess excellent Communication Skills

8.      Should have worked in a BPO/KPO Non Voice International process

9.      Should have 5-7 years overall experience out of which minimum 2-3 years as Process Trainer.