Resort Manager

To maximize revenues & profitability of the Resort and ensure prompt, accurate and

Personalized service to all customers

FINANCIAL

 To ensure daily, monthly, yearly revenue budgets are accomplished

 Prepare the monthly managers report

 Implement effective planning for the operations

 Review the income and expenditure statement and actions accordingly

 To ensure the costs are controlled effectively

CUSTOMER

 Activity involved in planning and implementation of festivals / events

 To keep abreast of market trends and events

 To act on guest complaints and feedback and rectify the same

 Builds rapport / P.R with guest

 Actively involved in marketing of the restaurant

 To maximize the ‘excellent’ scores/guest satisfaction of the outlet

PRODUCT

 To minimize the wastage

 To train staff about the product and maintenance of service standards

 To co-ordinate with housekeeping to maintain cleanliness

 Emphasis on quality enhancement in terms of product and restaurant

 Constantly strive towards innovation in terms of service and product

 To co-ordinate for preventive maintenance of equipment

LEARNING AND GROWTH

 Actively involved in staff training in terms of operational and job knowledge

 Conduct effective appraisals & job chats of staff

.

GUEST SERVICE SUPERVISIOR

Ensure prompt, accurate and personalized service to all customers and take the responsibilities in the absence

of Resort Manager.

FINANCIAL

 Helps outlet manager to prepare the monthly managers’ report

 Drive down the effective planning for the operations.

 To ensure that costs are controlled effectively.

 To co-ordinate and complete any other job / task assigned

CUSTOMER

 Ensure personalized service is provided to all guests

 Assisting outlet manager in planning and implementation of festivals in the outlet

 Update outlet manager about the new market trends and events

 Involved in marketing of the resort

 Carry out market survey and analysis the same, report to the outlet manager on the same

 Builds rapport / P.R with guest

PRODUCT

 Emphasis on quality enhancement in terms of service and product

 To minimize wastage

 Co-ordinate with engineering and housekeeping for upkeep and better maintenance of resort equipment

LEARNING AND GROWTH

 To train staff in co-ordination with the outlet manager about the product and service knowledge

 Maintain cordial relationship with allied departments

GUEST SERVICE ASSOCIATE

Ensure prompt, accurate and personalized service to all customers

FINANCIAL

 To ensure that costs are controlled effectively

 Drive the effective planning for the operations.

 To co-ordinate and complete any other job / task assigned

CUSTOMER

 Carry out personalized service to all guests

PRODUCT

 To minimize wastage

 Trained about the product and service knowledge

 Emphasis on quality enhancement in terms of service and product

 Co-ordinate with engineering and housekeeping for upkeep and better maintenance of resort equipment

LEARNING AND GROWTH

 To enhance knowledge on food and beverage

 Follow instructions given by outlet manger / supervisor