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Team Leadership

Navi Mumbai
Full-Time
Junior: 1 to 2 years
27K - 30K (Per Month)
Posted on Jul 10 2024

About the Job

Skills

Decision Making
Conflict Resolution
Dialer management
Communication
Project Management
Problem Solving
Strategic Planning
Team Handling

Opening for Team leader for NBFC Sector for Collection Segment


Salary - 27000 to 30000 per month including PF


Location - Ghansoli


Job Role


•  On-the-job Product Training of new joines

•        Maintain MIS for Allocated Pool

•        Tracking Callers productivity

•        Inspire / motivate callers to achieve targets

•        Sending Pick-up files to FPRs

•        Co-ordinate with product field FPRs

•        Identifying critical cases and act accordingly

•        Prepare strategies for achieving Team targets

•        Coordinate with Collection agencies

•        Handling Escalation calls /agitated customers

•        Performance review of callers on daily weekly monthly basis

•        Plan for absenteeism in the team and ensure smooth work flow

•  Liaise between different departments


key Responsibilities


•    Graduation (Any Stream)

•    Good communication skills

•    Knowledge of Ms Excel

•    Orientation towards working with people

•    Management skills in terms of maintaining people and work

•    Good Leadership skills

•    Knowledge of collections process, specifically domestic collections

•    Passionate towards achieving targets

About the company

Melda HR Services is one of the leading HR Recruiting and Consultant Firm to provide you with the complete business solutions. Founded in early 2021 we are rapidly growing firm of professionals, committed to deliver high standard services to our clients having a team of professionals with vast experience in the field of recruitment process out sourcing with latest database of candidates in almost ...Show More

Company Size

2-10 Employees

Headquarter

Mumbai

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