Opening for team leader for Collection Process for one of the leading NBFC Sector.

Salary 27000 to 30000 per month Including PF

Job Location - Ghansoli

Job Role

 •    On-the-job Product Training of new joinees

•        Maintain MIS for Allocated Pool

•        Tracking Callers productivity

•        Inspire / motivate callers to achieve targets

•        Sending Pick-up files to FPRs

•        Co-ordinate with product field FPRs

•        Identifying critical cases and act accordingly

•        Prepare strategies for achieving Team targets

•        Coordinate with Collection agencies

•        Handling Escalation calls /agitated customers

•        Performance review of callers on daily weekly monthly basis

•        Plan for absenteeism in the team and ensure smooth work flow

•   Liaise between different departments

Key Responsibilities

•    Graduation (Any Stream) but Mandatory

•    Good communication skills

•    Knowledge of Ms Excel

•    Orientation towards working with people

•    Management skills in terms of maintaining people and work

•    Good Leadership skills

•    Knowledge of collections process, specifically domestic collections

•    Passionate towards achieving targets