Urgently require Team Leader/ Supervisor for collection Process

Experience- 1 to 2 years

Location - Ghansoli

• On-the-job to Product Training of new joiners
• Maintain MIS for Allocated Pool
• On-the-job Product Training of new joiners
• Maintain MIS for Allocated Pool
• Tracking Callers properly
• Inspire / motivate callers to achieve targets
• Sending Pick-up files to FPRs
• Co-ordinate with Bank FPRs
• Identifying critical cases and act accordingly
• Prepare strategies for achieving Team targets
• Coordinate with Collection agencies
• Handling Escalation calls /agitated customers
• Performance review of callers on daily weekly monthly basis
• Plan for absenteeism in the team and ensure smooth work flow
• Liaise between different departments
• Graduation (Any Stream)

Desired Candidate Profile

• 3 to 4 yrs of relevant experience.
• Good communication skills
• Knowledge of MS Excel
• Orientation towards working with people
• Management skills in terms of maintaining people and work
• Good Leadership skills
• Knowledge of collections process, specifically domestic collections
• Passionate towards achieving targets
• On-the-job training.
• Performance Reporting
• Maintaining MIS

Pay: ₹27,000.00 - ₹30,000.00 per month

Schedule:

• Day shift

Education:

• Bachelor's (Preferred)

Experience:

• Team Leader: 1 year (Preferred)