Company Overview

MBPS Constructions, based in the vibrant city Raipur, Chhattisgarh, stands as a beacon of excellence in the construction industry. With a commitment to delivering superior quality and innovative construction solutions, MBPS Constructions has become a trusted name in the region. Founded on the principles of integrity, professionalism, and dedication, MBPS Constructions specializes in a diverse range of construction projects, including residential, commercial, and industrial developments.

Job Overview

We are seeking a skilled and enthusiastic Telecaller to join our team at MBPS Constructions in Raipur, Chhattisgarh. As a Telecaller, you will play a crucial role in our company by communicating with potential clients, maintaining customer relationships, and supporting our sales efforts. This is a full-time position suitable for candidates with 1 to 3 years of experience in a similar role. If you have excellent communication skills, a customer-centric approach, and a passion for providing exceptional service, we would love to hear from you.

Qualifications and Skills

• Good communication skills
• Phone etiquette
• Ability to handle high call volumes
• Basic sales skills
• Customer service skills
• Problem-solving skills
• Patience
• Time management skills

Roles and Responsibilities

• Make outbound calls to potential clients to generate leads and schedule appointments
• Maintain a database of customer contacts and update relevant information
• Build and maintain strong customer relationships by providing excellent service and addressing any queries or concerns
• Collaborate with the sales team to achieve sales targets and contribute to the growth of the company
• Handle incoming calls from customers and address their inquiries or direct them to the appropriate department
• Follow up with customers to ensure satisfaction and provide assistance as needed
• Handle customer complaints or escalate issues to the relevant department for resolution
• Maintain accurate records of calls, interactions, and transactions
• Stay updated on product knowledge and industry trends to effectively communicate with customers
• Adhere to company policies and procedures, maintaining professionalism and ethical standards