Designation: Process Executive

Job Location: Hyderabad

Shift: Rotational

Roles and Responsibilities:

• Knowledge of Google’s cloud product.

• Response, diagnosis, resolution and tracking by phone, email, chat ( Highesh % ) and social media of customer support queries.
• Maintain response and resolution speed as defined by SLOs.
• Keep high customer satisfaction scores and follow quality standards in 90% of cases.
• Use existing knowledge base to provide a customer facing root cause assessment.
• Provide customer facing bug progress summary using available tools and platforms.
• Handle escalations raised by customers and partners.
• Handle consults from the lower tier to assist in case resolution.

Eligibility Criteria:

• 2020, 2021 & 2022, 2023 batch of any degree.

• Consistent academic record of 50% in 10th, 12th, UG.

• Maximum of 2 years of gap in education and not beyond year experience candidates.

• Flexible to relocate to anywhere in India and work in any shift or domain.

Interested candidates can share their CV tnh_recruiter5@mazenetsolution.com