Technical Support
180
Applications

Mazenet solution

Hyderabad

Full-Time

Fresher: Less than 1 year

₹ 3L - ₹ 4L (Per Year)

Posted on Jan 24 2024

Communication

Interpersonal Skills

Google Workspace

Workspace

Technical Support

Negotiation

Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.
Maintain response and resolution speed as defined by SLOs.
Keep high customer satisfaction scores and follow quality standards in 90% of cases.
Use existing knowledge base to provide a customer facing root cause assessment.
· Provide customer facing bug progress summary using available tools and platforms.
· Flexibility to work across multiple rotational shifts/night shifts
· Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator

About the company

www.mazenet.com

Industry

IT service

Company Size

201-500 Employees

Headquarter

Chennai