Job Details:

Designation: Process Executive  

Job Location: Hyderabad 

Training Duration: 2-3Week

Key Responsibilities:

●    Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.

●    Maintain response and resolution speed as defined by SLOs.

●    Keep high customer satisfaction scores and follow quality standards in 90% of cases.

●    Use existing knowledge base to provide a customer facing root cause assessment.

●    Provide customer facing bug progress summary using available tools and platforms.

●    Handle escalations raised by customers and partners.

●    Handle consults from the lower tier to assist in case resolution.

●    Flexibility to work across multiple rotational shifts/night shifts

●    Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator

Eligibility Criteria: 

     2020 &2021&2022& 2023

    Bachelor's Degree Technology / Engineering / Computer    Science /Computer Applications / Information Technology

    Consistent academic record of 60% in 10th, 12th, UG.

    Maximum of 2 years of gap in education and not beyond.

     0-1 year experience candidates

     Strong written and verbal communication.

     Excellent probe problem-solving analytical skills, combined with impeccable business judgement and industry knowledge